General Terms & Conditions – Salto Kids

1. Appointments and Cancellations

An appointment that has been made is binding.

A session can be cancelled or rescheduled free of charge up to 24 hours in advance.
If cancelled or rescheduled within 24 hours, 50% of the session fee will be charged.
If an appointment is missed without notice, the full session fee will be charged.
Cancellations or rescheduling can be done by phone (WhatsApp message is also allowed) or by email.

Safety and trust are central within the practice. Both children and parents should feel free to share what is needed.

All information shared with me by parents is treated confidentially.
Information is not shared with third parties unless explicit permission has been given or when legally required.

What a child discusses with me remains between the child and me.
With parents, I discuss only the therapeutic process: general progress, themes that arise, and what the child needs.
Specific content of conversations with the child is not shared, so the child can express themselves safely.

Personal data and any notes are handled carefully and in accordance with applicable privacy laws.
Data is used solely for the therapeutic process and administrative purposes.
Access to the file is possible upon request, in accordance with legal guidelines.
With parental consent, parent and client sessions may be recorded for training purposes. These recordings are treated strictly confidentially and are destroyed as soon as they are no longer needed.

Child therapy focuses on support and guidance but does not guarantee specific results.
If necessary, advice may be given to seek additional or alternative forms of support.

For practical questions, I am reachable through the agreed-upon contact channels.
In case of emergency or crisis, I refer to the general practitioner or the appropriate emergency services.
During client sessions, I am not reachable by phone, but you may leave a voicemail or send an email. I will return the call or email as soon as possible.